However, please note that delivery time are estimates. Weekend order, holidays, inclement weather and customs clearance can cause shipping time to vary.
In the case of packages lost of delayed in transit by the shipping carrier, please contact us immediately, we will attempt to track the package or / and make a claim for you. If your claim is successful, we will then issue a new product or refund to you in a timely manner.
[ ] SHIPPING - How much does shipping coast?
How much does shipping coast?
Shipping coats will be calculated automatically depending on the items in the shopping cart and the shipping country you select in the check out page.
Please noted that the total prices will automatically be calculated without taxed and customs duties.
You may have these charges, it very depending on the policies of the designated country that handle the package.
The customs duties are different for each country, please contact your local customs office for more information.
Please check with related authority of the designated country of the order you placed.
Quayside Flat group is not responsible for any of these charges, and would not refund the item(s) returned to us due to unaccepted / undelivered / absent recipient and/or any other reasons unless otherwise agreed with Quayside Flat in advance.
[ ] RETURNS - Can I return an item?
Can I return an item?
For most items is available returns within 7 days from receipt date.
The items must be unused and returned in its original condition with all tags attached, undamaged box or packaging.
Please note that item are pre-order, special offer and order-made products are not eligible for return.
For returns outside the return policy, Quayside Flat reserves the right to not accept the return or issue store credit in place of a full refund.
Please note that the buyers have to undertake any shipping fees charged for returning the products.
[ ] RETURNS - Can I exchange an item?
Can I exchange an item?
We currently do not accept exchange item for online order, but other than that, exchange is available for items are damaged during delivery.
[ ] RETURNS - I received a damaged item. What do I do?
I received a damaged item. What do I do?
Quayside Flat group takes precaution for every packaging our goods. If items unfortunately arrive in damaged or bad condition, please contact us within 7 days of receiving the parcel. Please note that the process of exchange of damaged goods must be made through email contact.
The process to exchange of damaged items.
1. Please email us a photo of damaged product to within 7 days of receiving of products.
2. We will try to remedy the situation with our co-operative carrier.And we will offer you an exchange of goods after investigation.