-- you receive a product different from your order.
-- you receive a defective product.
1. Post a return request on our Q&A BOARD or EMAIL us (contact@quaysideflat,com) within three days of receipt.
You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
2. Quayside Concierge's representative will be in contact to assist you by email.
3. Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-- you are returning the items just because you changed your mind (on size, color, etc.)
-- item(s) are pre-order, special offer and order-make products are mot eligible for return.
-- you are returning shoes, bags, or any other accessories.
-- the products are damaged due to your mishandling.
-- your return request is not approved by our staff.
The following items are not considered defective:
* Items that are originally manufactured without tags or labels.
* Items with creases that may have been made while shipping.
* Items with unsatisfactory/incomplete finish due to mass production.
4) If there is a missing item from your order:
*Contact us by email email@example.com or by forum (if you cannot reach us by email) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.